The Power of Supportive Leadership

Executive Support and Recruitment Admin, Savannah Moore, explores what it truly means to feel supported at work and how that support can transform not just performance, but overall team culture. Her insights offer a meaningful reminder for all of us striving to lead with intention and create environments where people can genuinely thrive.

In a recent meeting, we watched a compelling video featuring Simon Sinek, where he shared the story of a barista named Noah. Noah didn’t just make coffee—he created an experience. His warm, personable nature made each customer’s visit enjoyable. When asked if he enjoyed his job, Noah didn’t hesitate—he enthusiastically responded that he loves his work. Why? Because he feels supported by his entire leadership team.

At the Four Seasons, where Noah works, both his direct supervisors and upper management consistently check in with him, ensuring he has everything he needs to succeed. They don’t just manage him; they support him. That culture of care allows Noah to thrive, and in turn, his energy and enthusiasm enhance the customer experience.

Hearing this story made me reflect:

· How am I perceived in my role?

· Do my colleagues see me as someone who is always willing to lend a hand and offer support?

· Am I providing my team with the resources and encouragement they need to perform at their best?

· If my team were asked if they love their jobs, would they attribute it to the support they feel?

At Joseph Chris Partners, we routinely ask in performance reviews, “How can the team better support you?” But are we demonstrating that commitment to support in our daily interactions? One of the things I truly appreciate about working at Joseph Chris Partners is the culture of collaboration and encouragement. Leadership consistently invests in the team, ensuring we have the tools and guidance needed to succeed. At the same time, stories like Noah’s serve as a great reminder that there’s always room to grow. True leadership isn’t just about fixing problems when they arise—it’s about fostering an environment where people feel valued and empowered.

Simon Sinek contrasts Noah’s experience at the Four Seasons with his other job at Caesar’s Palace, where leadership only engages with employees when something goes wrong. At Caesar’s, Noah keeps his head down, does the bare minimum, and leaves as soon as his shift ends. He’s the same person, but the way he shows up is entirely different—because of how he’s treated.

This story is a powerful reminder that when employees don’t thrive, it’s not always because they’re the wrong fit. Sometimes, it’s because they haven’t been given the support they need to succeed.

So, I challenge you to reflect:

· Does your team feel truly supported?

· Does leadership engage with employees only to correct mistakes, or are they actively investing in their success?

· Are you creating an environment where people can thrive?

A culture of support isn’t just good for employees—it’s good for business. When people feel valued, they bring their best selves to work, and that energy is contagious. Let’s strive to be leaders who uplift, empower, and help our teams do their best work—every single day.